Viewing articles

• I need help with a specific search
• The text in an article I viewed is incorrect or illegible . . .
• Why can’t I see the county/date range/newspaper I want in the search options?
• I know an article contains a particular word. Why doesn’t the article appear when I search using this word?
• What is OCR text?
• How accurate is the OCR text in the articles?
• What should I do if I notice a mistake in the OCR text?
• Why should I correct the text?
• My corrections and/or tags aren't showing
• Why is the image unclear?
• Can pages/newspapers be removed from the site?

Getting Started

• Getting Started - The Basics
• What is Saved?
• Can I view my previous research or images?
• What is bookmarking?
• How do I print or download an image in the viewer?
• What are My Notes?
• What are Comments for?
• What are Tags for?

Newspapers

• Why can't I find the newspaper that I'm looking for?
• When will my local newspaper be available online?
• Which newspapers do you have listed?
• When will you be adding more newspapers?
• How many pages are available on the site?
• How was it decided which newspaper material to digitise?
• How can I access The Scotsman Digital Archive resources?

My Account

• I can't login ...
• I have forgotten my password - How do I reset it?
• How can I change my email address?
• How can I change my password?
• How long will I have access to records/ images ?
• What can I do within My Account ?

Payments

• How much does it cost?
• Why isn't it free to use this site?
• Do you offer subscription packages for schools, libraries or charities?
• How can I pay?
• How can I see the payments I have made?
• What is auto renewal?
• How can I opt in or out of auto renewal?
• How many credits does each page cost to view?
• How safe is it to enter my card details on this website?
• Why do credits expire?
• I have bought credits but they haven't been added to my account . . .

Vouchers

• Can I buy a Gift Voucher?
• Do you sell vouchers?

Current Issues